L’adresse de notre site est : https://anexceptionalguide.com.Last updated: July 10, 2026
This Privacy Policy describes how [anexceptionalguide.com] (“we”) collects, uses, stores, and protects your personal data when you use our website, book our services, or interact with us in any way.
We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), as well as applicable French data protection laws.
1. Data Controller
The data controller responsible for your personal data is:
[Anexceptionalguide.com]
Registered address: [3, rue Emile Duclaux, 75015 Paris]
Email: [priveetdexception@gmail.com]
Phone: [+33 6 95 40 30 91 ]
Note: We do not retain any personal data, and we do not send promotional or marketing publications. Your information is treated as strictly confidential and is used solely for the purpose of processing your reservation; it is subsequently deleted.
2. Information We Collect
We may collect the following categories of personal data:
2.1 Information you provide directly
- Full name
- Email address
- Phone number
- Billing information
- Booking details (date, number of participants, selected tour)
- Special requests or messages you send us
2.2 Payment information
We do not store full credit card details. Payments are processed securely by third-party providers (e.g., Stripe, PayPal).
2.3 Automatically collected data
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and tracking technologies
2.4 Communication data
- Emails, chat messages, or contact form submissions
- Customer service exchanges
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and manage bookings
- To provide guided tours and travel services
- To communicate with you about your reservation
- To send booking confirmations and updates
- To respond to inquiries or customer support requests
- To improve our website and services
- To comply with legal obligations
- To prevent fraud or misuse of services
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contractual necessity: to fulfill your booking
- Legal obligation: accounting and tax requirements
- Legitimate interest: improving services, preventing fraud
- Consent: marketing communications and cookies (where applicable)
5. Sharing Your Data
We do not sell your personal data.
However, we may share your data with:
- Payment processors (Stripe, PayPal, etc.)
- Booking platforms (TripAdvisor, Airbnb Experiences, GetYourGuide, etc.)
- Website hosting providers
- Email service providers
- Legal or regulatory authorities when required by law
All third parties are required to respect data protection regulations.
6. International Data Transfers
If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- GDPR-compliant service providers
7. Data Retention
We retain your personal data only as long as necessary:
- Booking data: up to 5–10 years (legal tax obligations)
- Customer communication: up to 3 years
- Marketing data: until consent is withdrawn
- Cookies: according to cookie duration settings
8. Cookies Policy
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Enable booking functionality
- Remember user preferences
You can manage or disable cookies in your browser settings at any time.
9. Your Rights (GDPR)
You have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with the CNIL (France)
To exercise your rights, contact us at: [Your Email]
10. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption
- Secure payment gateways
- Restricted access to personal data
- Regular security monitoring
However, no system is 100% secure, and we cannot guarantee absolute protection.
11. Marketing Communications
If you opt in, we may send you:
- Offers
- Newsletters
- New tour announcements
You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
13. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from minors without parental consent.
14. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: [priveetdexception@gmail.com]
Phone: [+ 33 6 95 40 30 91 ]
Address: [3, rue Emile Duclaux, 75015 Paris]